For players and parents
A little help for
your toy workshop.
Questions about your game, a missing purchase, or saved progress? Find a quick answer below or contact ToyPop support.
Email ToyPop supporthotnetsec@gmail.com
Merge, make, discover
Drag two matching pieces together to make the next item. Complete customer orders to earn Coins, then visit Machines to open Surprise Balls and discover toys.
Pieces marked Prepare or Assemble have an extra step. Tap the item or station and follow its instructions.
Keep your workshop safe
For cloud gameplay, keep an internet connection. You can begin as a guest without an email address. Email linking and recovery may be unavailable in your version.
If you already linked a workshop, the same linked email may let you recover it where that feature is available. Recovery opens that workshop; it does not combine two different games.
Avoid uninstalling while troubleshooting an unlinked guest workshop. Contact support if you need help finding your game.
Missing a purchase?
Reconnect the game and allow the purchase to finish syncing. For eligible permanent purchases, try Settings → Restore Purchases with the original store account.
Consumable Gems and Energy already delivered are not granted again by Restore Purchases. Recover the linked workshop to access its saved balances.
Contact support with the product name, approximate purchase time and store order reference. Remove unrelated personal details.
Help for parents
A parent or guardian can contact support about a child's workshop, a purchase, or an access or deletion request. Explain what help you need and include a player ID if you have it.
We may need to verify ownership or authority before changing or deleting an account. Please do not email passwords, sign-in codes, payment-card details or identity documents.
Request account and game-data deletion →Something doesn't look right?
Tell us what happened, your device model, and the ToyPop version if you know it. A screenshot can help with clipped text, layout problems, or a missing item. Hide account details and other private information before sending it.
Report a game issueAbout this support website
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